An industrial row is brewing between the Management of First Citizens Investment Services Ltd and the National Workers Union. Negotiations between the financial services company and the National Workers Union were completed months ago. The parties agreed that pending official signing of the new industrial package, provisions within the new industrial agreement would have been implemented. According to the union this has not happened. The NWU has since requested the intervention of the Labour Commissioner, Ray Narcisse and has planned a series of meetings to determine the way forward. The NWU says it has never had such an experience with other financial services companies whose employees it represents.